Did you know that our development at Bright Street has 11 medically adapted properties which meet the specific needs of wheelchair users…. So if you are currently experiencing mobility issue’s which makes it difficult for you to get around your home or if you feel that in the future you may need to use a wheelchair at home then why not contact the office and speak to Lesley, Margaret, Adele or Stephen and give them you’re details. If you are aware of someone who may also benefit from one of these specific properties then please don’t hesitate to contact the housing management staff who will be more than happy to offer further advice / assistance.
Important Information…..Are you due to have a new kitchen, boiler or kitchen etc???? Please read on….this affects you…..
Our residents will be aware that we have a comprehensive planned maintenance programme in place whereby we regularly carry out improvement works to our properties. These works include replacement kitchens, bathrooms and boilers etc. As you will appreciate, these enhancements do not come cheap and we rely on income from rents and other tenancy related charges to pay for these improvement works. It is a very sad fact that a small proportion of tenants consistently fail to pay their rent, legal expenses and rechargeable repair accounts. This results in our staff consistently spending many hours pursuing these debts.
Following very serious consideration, the management committee has decided that where non-essential improvements are due to be carried out at a property, these will only be done where;
The tenant does not owe any more than £300 in tenancy related debt (this includes rent arrears, legal expenses and rechargeable repairs)
A repayment arrangement has been established and maintained continuously for a period of at least 6 months.
Should you have any questions or comments on any of the above please don’t hesitate to contact us to discuss this matter further.
Welfare Benefits / Money Advice
Many tenants’ financial problems can be resolved by obtaining proper advice.
We offer a free independent money advice service every Monday, Tuesday and Thursday in our office you can access this by simply calling in and making an appointment or by telephoning our office on 0141 552 7928.
Our contractor for gas servicing and heating and hot water repairs will change on Monday 1st September 2014. From 1st September, our contractor will be Gas Sure.
All repairs for gas central heating and hot water systems should be reported to Spire View Housing Association as normal during office hours (9am-5pm) on 0141 552 7928. For out of hours emergencies, please contact Gas Sure directly on 01294 468 113.
Gas Sure will also contact you to arrange your annual gas boiler and smoke alarm service. Remember – they will contact you to arrange to service your smoke alarm even if you don’t have a gas boiler. If you have any questions, please contact Jacqueline Paterson, our Maintenance Officer, on 014 1 559 5640.
The office will be closed on the following dates:
If you have an emergency whilst the office is closed, please use the following numbers to seek assistance:
For information on the contents insurance policy recommended by Spire View Housing Association, please visit Thistle Contents Insurance
We offer free Money advice appointments every Tuesday and Thursday in the Spire View office for money advice and assistance, benefit appeals, debt management and much more. If you are interested in an appointment, please phone the office on 0141 552 7928 and a member of staff will be more than happy to arrange one for you.
Spire View Housing Association operates a new Complaints Handling Procedure (CHP). As part of the requirement from the SPSO (Scottish Public Services Ombudsman), we are required to publish on a quarterly basis what complaints we receive in the office.
Please click here to read our latest complaints update.